سياسة الاسترداد

English Section

1. Nature of Digital Products

All products sold through the A&N Creative store are digital products (e-books, guides, downloadable PDF files). Due to the nature of digital content, all sales are considered final and non-refundable once the download link has been provided or accessed by the customer.

2. No Refund Policy

Because digital files can be copied and retained immediately upon download, we do not offer refunds or exchanges after a purchase has been completed and the file has been accessed, except in the following cases:

• Confirmed technical defect in the file: If the file cannot be opened, is corrupted, or is demonstrably incomplete, the customer is entitled to request a replacement file.
• Wrong file delivered: If the customer receives a file different from the product they purchased, they are entitled to receive the correct file or a full refund.

Refund requests will not be accepted for the following reasons: dissatisfaction with content, change of mind after purchase, or claiming the file was not read.

3. How to Request Support

If you experience a documented technical issue with your file, please contact us within 7 days of your purchase date via the email address below. Include evidence of the issue (a screenshot or detailed description):

ahmedosamaqotyifan@gmail.com

4. Acceptance of This Policy

By completing a purchase on A&N Creative, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is part of our Terms of Service.